March 12, 2020
DEJA VOOM CANCELLED
To Our Deja Voom Family:
We have spent the past number of days not only watching the events resulting from the COVID-19 pandemic but meeting with all involved partners and officials to determine the safety & security of you all, as well as the artists, their crews and staff who have been working for months to deliver a magical, one-of-a-kind event. Unfortunately, we have reached the tipping point, and are forced to cancel Deja Voom 2020, which was scheduled to take place between March 25th and March 28th. The inherent risk (not just to everyone on-site, but to your families, friends at home, neighbors and community members), is just too great for us to stage this event.
This decision was made with all of you at the center of our thoughts and we completely understand your potential frustration due to the excitement surrounding the event, as well as the investment that you have made to join us in Cancún this year. However, we are in the midst of an unprecedented moment and your health and safety are of paramount importance.
Our gratefulness to you knows no bounds. We appreciate your patience through the last few weeks, but the most appropriate decision is the decision that we least wanted to make.
Please note that refunds will be provided to all purchasers and more info will be released on this process in the coming days. We would like to thank all parties involved who worked not only in the best interest of public safety, but also to deliver full refunds to each ticket-buyer: this was very difficult to pull off, but know that this is the right thing to do for our fans.
You may direct all refund-related inquiries to email@example.com, but please be patient as this process unfolds as we are in uncharted territory.
Thank you for your understanding.