Chat with us, powered by LiveChat

Travel & Info

Travel & Info

Click on one of the icons below to Jump right to the details!

Cancun International Airport

After securing your spot on the beach for Deja Voom, all you need to do is book your flight into Cancún International Airport (CUN) and we’ll take care of the rest… seriously.

Please note that flights are not included in any package!


Airport shuttles are included in your Deja Voom package. Upon arrival at the Cancún International Airport, you will be seamlessly transported to The Grand Oasis Cancún.

Our CID Presents Guest Services team will reach out in the coming months to collect your travel details. At that time, all shuttle transportation will be coordinated. From the moment you step off your plane, until the minute that your Deja Voom experience comes to an end, you won’t have a thing to worry about—all your local travel and accommodations will be easy, smooth, and enjoyable.

Please note: in order to ensure a smooth shuttle experience for everyone, all guests will be provided a deadline by which all travel information must be submitted. Any guests providing information after this deadline may need to ride standby on Airport-Resort shuttles.

Travel Insurance

Terms & Conditions


Deja Voom is rain or shine. No returns, exchanges, transfers or cancellations. Everyone and all items are subject to search upon entry and at any time inside the venue.

If you purchase an all-inclusive package as a gift for someone else, you MUST notify CID Presents within 48 hours of your purchase, with the name change information.

Lineup and set times are subject to change. Resort information subject to change. Check back here often for more FAQs and make sure you understand the event’s Purchase Policy.


You must be at least eighteen (18) years old to attend Deja Voom. Guests seventeen (17) years of age or younger are not able to attend the event.

Prohibited Items

Guest Services

Feel free to reach out at ANY time to our Deja Voom direct information lines. A CID Presents Guest Services representative will be happy to assist and direct you to the proper information.

Guest Services can be reached at 888-557-0387


Click below to visit our FAQ page!